I deposited a thousand dollars in cash at my local BoA ATM and it suddenly errored out…
There was nothing I could do at the moment since this was way past business hours for both the bank and the call center.
After it errored out, it stated on the screen that before it errored it counted $440. (so I’m thinking, okay… Somehow there’s $560 missing…)
On my receipt, it does show that there was an error in the process, but suddenly it printed out that I deposited $300 (wtf??? then I’m missing $700 instead and not $560?!)
I’m freaking out, and I’ve read a few similar posts, and in the comments, there’s a lot of both good and bad outcomes, which is making me freaking out more.
So far, I’ve contacted BoA’s claims department and explained the situation, but the incorrect amount’s transaction is still pending, so they said there’s nothing they can do aside from opening a claim.
Already went in person to the BoA’s Center (there was one connected to the ATM; ATM wasn’t a stand-alone place) and explained my situation there. They said pretty much the same thing, that they can’t do anything yet until someone from some other department comes down to count the cash inside the ATM in person.
I’m really scared because I can’t PROVE that I put in $1000…
What if the machine also errored out for someone else’s transaction and gave them a surplus of $700??? (who’s to say that all the other transactions are right…)
My hands are tied until Monday… or even Tuesday (at least that’s what the lady at BoA said to me)
My questions:
- Is there anything else I can do at this point?
- What actions can I take if they say that the $300 amount is final?
a. I read in some other posts that it might be worth filing a complaint to CFPB if it doesn’t resolve? How were your experiences with going this route, if you have done it before?
Thank you for reading this long rant…
From a freaked-out human…
